Return and Refund:
- Terms of return: Unworn items purchased directly from our website, with original packaging, are able to be returned within 30 days
- State of return: All return items must be unworn and shipped back in original packaging (Natan pouch, mini hang tags, etc.)
- Reason for return: Damaged or wrong product ordered
- Process for return: Contact natan@natan.gives with a subject line of "return" to start a return
- Process of refund: Refund will be sent back to original form of payment with a $7.00 shipping & handling fee, takes 5-7 business days
- Contact details: natan@natan.gives
Exchanges:
- Terms of exchange: Unworn items purchased directly form our website, with original packaging, are able to be exchanged within 30 days
- State of exchange: All exchange items must be unworn and shipped back in original packaging (Natan pouch, mini hang tags, etc.)
- Reason for exchange: Damaged or wrong product ordered
- Process for exchange: Contact natan@natan.gives with a subject line of "exchange" to start a return
- Process of exchange: Exchange takes 5-7 business days and is handled case-by-case
- Contact details: natan@natan.gives
Repairs: We make every effort to provide you with high-quality products. We want you to be happy with your purchase. If an item arrives to you damaged, please contact at natan@natan.gives with a subject line of "Damaged Item". All repairs will be handled case-by-case. Damaged items must be sent back within 30 days of original purchase date.